Appointments

Urgent appointments

To request an urgent appointment:

• phone us on 0161 755 9870, Monday to Friday from before 12pm

When you get in touch, we’ll ask what you need help with. A member of the reception team will raise a request on your behalf which will then be assessed by the on-call clinician who will allocate an appropriate appointment/call. Please note this may not be the same day depending on the clinical need.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

• use our appointment request form, Monday to Friday 8am to 12pm
• phone us on 0161 755 9870, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 0161 755 9870, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you arrive late for your appointment we cannot guarantee that you will be seen and you may need to book another appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.